We are seeking a friendly and professional Guest Service Agent to join our team at Mercure Perth.
As the face of our hotel, you'll be the star of the show-making sure every guest leaves with a smile and unforgettable memories from check-in to check-out!
Roll out the red carpet!
Greet and welcome guests with genuine warmth and enthusiasm, setting an amazing tone for their stayMaster the art of check-in and check-out-keeping things smooth, accurate, and hassle-free for our guestsBe a problem-solving superhero by handling guest inquiries and resolving issues with a can-do attitude and professionalismBecome a Perth expert!
Share insider knowledge about hotel amenities, services, and local attractions that'll make guests' stays absolutely unforgettableTeam up with other departments to make guest requests happen and keep everyone comfortable and happyKeep the front desk looking sharp and organized-your workspace, your prideHandle payments and guest accounts with precision and confidenceBe the champion of our hotel's commitment to excellence in customer service and professionalism-you're the difference-maker!
Thrive in the fast-paced action!




Juggle multiple tasks and adapt on the fly with energy and enthusiasmShine bright by spotlighting our amazing hotel facilities and finding creative ways to enhance each guest's experience through thoughtful recommendationsOffer and deliver valet parking services for our guests who arrive with vehiclesRequired QualificationsProven customer service experience in a hospitality or hotel environmentExcellent verbal and written communication skills in EnglishProficiency in handling cash transactions and point-of-sale systemsAbility to multitask and prioritise in a rapid-paced environmentStrong problem-solving skills with a customer-focused approachProfessional presentation and demeanourPreferred QualificationsPrevious experience with Opera (hotel property management system)Valid manual driving licence with valet parking experienceKnowledge of Perth's local attractions and tourism offeringsHospitality or hotel management certification or trainingExperience in a front-office or guest-facing roleFlexibility to work shifts, including evenings and weekendsOur commitment to Diversity & InclusionWe are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
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📌 Guest Service Agent (Western Australia)
🏢 Accor
📍 Western Australia