Service Delivery ManagerBrisbane | Permanent$125,000 - $145,000 + SuperLead service delivery for mid-market and enterprise clientsWe're partnering with a highly regarded IT service provider that delivers managed and professional services to mid-market and enterprise clients.
They're looking for a Service Delivery Manager to own the client experience and keep service delivery running smoothly.About the roleYou'll oversee the delivery of IT services to clients, working closely with technical operations, projects, and commercial teams.
The role blends customer engagement, service management, and leadership, with a focus on delivering services efficiently, proactively, and with a customer-first mindset.What you'll doBuild and maintain robust,



trusted relationships with key customersOversee IT service delivery across multiple technical streamsEnsure service performance meets or exceeds agreed SLAs and KPIsCoordinate internal delivery teams to ensure clear communication and seamless serviceIdentify and drive improvements to processes, quality, and efficiencyWhat you'll bringProven experience in Service Delivery or IT Service Management (MSP or enterprise background preferred)Experience overseeing multi-technology service environmentsStrong communication, leadership, and stakeholder management skillsAbility to work independently and collaboratively in a hybrid environment
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📌 Service Delivery Manager (Brisbane)
🏢 Better Staff
📍 Brisbane