No banking experience required!
If you have experience and a passion for customer service we would love to hear from you.We're with youEstablished in ****, Bank of Sydney is a growing retail bankthat delivers delight to customers across Sydney, Melbourne and Adelaide.
With just under 200 staff, our purpose is toprovide genuine value to our people, customers, communities and partnersthrough our retail, business and trade finance products.Working with usA Bank of Sydney we've proudly created a culture of communityand connection where our employees enjoy:Delivering customer delight and genuine value to ourcustomersThriving together with passionate, like-minded peersDeveloping their skills to achieve excellence in everythingEngaging in professional, community and social eventsBeing recognised by their peers and rewarded for theireffortsFinancial benefits including discounted home loansAccess to hundreds of online perks and discounts to counterthe cost of livingHeart-felt health and well-being resources, activities andsupportAbout the roleWe highly encourage applications from Lebanese-speakingcandidates, as the ability to communicate with our Lebanese-speaking customers ishighly valued in this role.As the first point of contact for our customers our CustomerService Officers add genuine value to our customers through a range of simpleand straightforward banking products and services.
Based at our Bankstown Branch,



you will be reporting to one of our passionate Customer Service Managers.You may also be required to work from our other branch locations fromtime-to-time based on our business needs.
Responsibilities include:Greeting customers with a smile and enthusiasm, andpro-actively explores their needsIdentifying potential product and service offerings to addgenuine valueManaging a client portfolio through a robust calling programReferring lending and other product or service opportunitiesto our retail and business bankersCreating a delightful customer experience to all ourcustomersResolving customer queries with simple and practicalsolutionsMaintaining prudent records of every customer interactionthrough SalesforceUnderstanding and adhering to all policy, process, risk andcompliance requirementsAll about youWe're looking for bright shining eyes!
A passion for addinggenuine value to our customers and our business is the key to success in thisrole.
We're looking for people who:Fluency in Lebanese language (written and spoken) is highlyadvantageousAre confident, with gravitas to pro-actively engage withcustomersThe ability to quickly explore and identify customer needsSeize the moment and use their initiative to suggestvalue-add options to customersHave a growth mindset to drive referrals through to oursales teamsAre connected to community to prospect current customersPrevious customer service and sales experience essentialBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Customer Service Officer (New South Wales)
🏢 BANK OF SYDNEY
📍 New South Wales