About the roleThe Procurement and Partnership Coordinator is responsible for managing relationships, contracts, and service delivery outcomes with external providers engaged to support clients receiving Support at Home services.
The role ensures third-party services are delivered safely, efficiently, compliantly, and in accordance with client care plans, funding requirements, and organisational standards.
The position acts as the primary liaison between the organisation, clients, care teams, and external service providers to ensure seamless service coordination, quality outcomes, and value for money.
A key component of the role is negotiating service rates and agreements to achieve commercially beneficial outcomes while maintaining high standards of care.Key responsibilitiesEstablish and maintain skilled and productive relationships with approved external service providersSource, assess, and onboard suitable third-party providers to meet client service requirementsDevelop and maintain a preferred provider network that delivers high-quality services at competitive ratesMonitor provider performance against agreed service levels, quality standards, and contractual obligationsConduct regular reviews of provider compliance, insurance, qualifications, and accreditation requirementsNegotiate service rates, terms,



and pricing arrangements with providers to secure cost-effective outcomes while maintaining quality service deliveryCoordinate referrals and service bookings with third-party providersEnsure services are delivered within agreed timeframes and according to client care plansMonitor expenditure against budgets, funding allocations, and approved service agreementsMaintain accurate records within client management and provider management systemsAbout youEssentialCertificate IV, Diploma, or higher qualification in Business, Procurement, Supply Chain Management, Community Services, Aged Care, Health Administration, or a related disciplineDemonstrated experience in supplier, contract, vendor, service coordination, procurement, or stakeholder management rolesExperience working within aged care, community care, health services, disability services, or a similarly regulated environmentExperience negotiating service agreements, rates, and commercial contractsDemonstrated financial acumen, including budget monitoring, invoice review, and cost analysisDesirableExperience working within the Support at Home Program, Home Care Packages, or aged care sector reformsQualification in Procurement, Contract Management, Project Management, or Business AdministrationKnowledge of the Aged Care Quality Standards and aged care funding requirements
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📌 Procurement & Partnership Coordinator (Caloundra)
🏢 Home Care Assistance
📍 Caloundra