This isn't a desk job where nothing changesEvery week at Westpoint, thousands of customers buy, finance and service cars across multiple sites and brands and we are also one of Brisbane's largest used car operations.
Most of the time it goes smoothly.
When it doesn't, we need someone sharp, fair and unflappable to step in and fix it.That's you.You'll take over the tough matters: the escalated complaint, the warranty dispute, the customer who's about to walk.
You'll dig into the facts, work out what's fair, negotiate a deal and, more often than not, turn an unhappy customer into a loyal one.
When a matter does go to QCAT, you'll be the one standing up for us.You'll have the backing of senior leadership and the authority to actually resolve things.
No endless sign-offs.And it fits around your lifeRoughly 9:15am to 2:45pm, Monday to Friday.
School drop-off, school pick-up, a career that uses your brain.If you've stepped away from work for a few years and you're ready to get back into something with substance, we built this role for you.
A gap on your resume doesn't worry us.
What you can do does.What you'll be doingOwn escalated complaints from first call to final outcomeInvestigate properly, from service records and warranty history to contracts and finance paperworkWork out where the customer stands, and where we stand, under the Australian Consumer LawNegotiate outcomes that are fair, commercially smart and keep customers coming backSettle itDraft settlement offers, deeds of release and terms of settlementPrepare and file QCAT applications, responses and evidenceRepresent the business at QCAT conferences,



mediations and hearingsHandle Office of Fair Trading complaints and ACCC enquiriesStop it happening againWork across dealer principals, sales, service, finance and aftersalesDeal directly with manufacturers, financiers, insurers and our lawyersTrack trends and report on what's costing us and whyRecommend the changes that cut complaints off at the sourceWhat we're looking forThe must-havesA background in complaints, dispute resolution, legal or paralegal work.
Recent experience or pre-career-break both count.A solid handle on the Australian Consumer LawStrong writing.
Clear, persuasive and backed by evidence.A cool head in a hard conversation, with genuine empathyThe organisation to juggle several matters and deadlines without dropping oneThe bonus pointsLaw or paralegal qualificationsQCAT, Office of Fair Trading or ACCC experienceMotor industry knowledge, including warranties, servicing and the Motor Dealers and Chattel Auctioneers Act **** (Qld)Mediation trainingDealer management or CRM systemsDon't know cars?
Don't stress.
We'll teach you the industry.
We can't teach judgement.Why WestpointFamily owned since ****, and we still act like itHours that work for your family,



not against itA role with real responsibility and visibility to leadershipA business that recognises and rewards people who get things doneStaff discounts on vehicles, servicing and partsSince ****, Westpoint Autos has been a leading family-owned and run automotive group in Queensland.We represent both new and used vehicles from top and emerging brands, including Nissan, Hyundai, Suzuki, Isuzu, LDV, GWM, SsangYong, Mahindra, MG, JAC Motors, Subaru, Renault, Mercedes, Mazda, Darra 4x4, WPA EV and WPA SV.Our commitment extends past selling cars, we provide exceptional customer support through our spare parts and service departments.
As a team member, you'll join a supportive, creative workplace with growth opportunities.
We actively support the Brisbane community through local schools, charities and sporting clubs, making a positive impact both on and off the road.Since ****, Westpoint Autos has been a leading family-owned and run automotive group in Queensland.We represent both new and used vehicles from top and emerging brands, including Nissan, Hyundai, Suzuki, Isuzu, LDV, GWM, SsangYong, Mahindra, MG, JAC Motors, Subaru, Renault, Mercedes, Mazda, Darra 4x4, WPA EV and WPA SV.Our commitment extends past selling cars, we provide exceptional customer support through our spare parts and service departments.
As a team member, you'll join a supportive, innovative workplace with growth opportunities.
We actively support the Brisbane community through local schools, charities and sporting clubs, making a positive impact both on and off the road.
#J-*****-Ljbffr

📌 Customer Resolution Officer (Brisbane)
🏢 Westpoint Autos
📍 Brisbane