Join a NSW public sector organisation supporting critical mobile technology deployments across a large operational user base.Working within the mobility support team, you will act as a core point of contact for mobile fleet operations across smartphones, tablets, and carrier services.
You will handle device enrolments, factory resets, configuration, and troubleshooting to keep operational personnel connected in high pressure environments.Manage day to day mobile device requests, configuration, and hardware triagePerform bulk deployments, enrolments, and factory resets across smartphones and tabletsCoordinate SIM card allocations, carrier activations, and service changes with external telco providersLog and resolve incidents and service requests in the enterprise ticketing systemCreate transparent process documentation, user guides, and technical support materialsThe Tech Stack & EnvironmentVMware Workspace ONE (AirWatch)



Mobile Device ManagementEnterprise iOS and Android smart devices and peripheralsGoogle Workspace / Google Account managementTelco carrier portals for bulk SIM management and provisioningMicrosoft Office 365 and enterprise ITSM ticketing platformsWhat You'll BringProven hands on technical support experience across mobile devices, tablets, and mobile operating systemsPractical administration experience with AirWatch / Workspace ONE MDMDemonstrated background in device provisioning, Google account setup, and carrier SIM activationsStrong stakeholder communication skills with the ability to support diverse users under pressureAustralian Citizenship or Permanent Residency, with the ability to obtain a National Police Check and Baseline security clearanceAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.qualificationBachelors Degree or relevant experience
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📌 Mobility Technical Support (Sydney)
🏢 Randstad
📍 Sydney