We are looking for a motivated Level 1 Service Desk Engineer to join our Sydney team.
You'll be the first point of contact for our clients, resolving everyday IT issues, logging and triaging tickets, and escalating to our Level 2 engineers where needed.
This is a great opportunity for someone early in their IT career who wants hands-on exposure to a wide range of technologies and client environments, with a clear pathway to grow into a Level 2 role.Key responsibilitiesRespond to client requests via phone, email, and our ticketing systemLog, prioritise, and track tickets, keeping clients updated through to resolutionResolve first-level issues and elevate to Level 2 engineers with clear, detailed notesMeet service level agreements (SLAs) and maintain a high standard of customer serviceTroubleshoot Windows ***** desktops, laptops, printers, and peripheralsPerform user administration in Microsoft 365 and Active Directory / Entra ID (new users, password resets, MFA, licensing, mailbox and group changes)Support Outlook, Teams, OneDrive, and SharePoint for end usersAssist with basic network troubleshooting (connectivity, Wi-Fi, VPN)Set up and deploy new devices, and assist with hardware replacementsKeep accurate ticket notes, documentation,



and asset recordsAbout you1+ years' experience in an IT support or service desk role (MSP experience highly regarded)Good working knowledge of Windows ***** and Microsoft 365Basic understanding of Active Directory, DNS, DHCP, and networking fundamentalsFamiliarity with ticketing/PSA or RMM tools is a plusEager to learn and build your technical skillsExcellent communication skills and a friendly, professional phone mannerPatient, customer-focused, and able to explain technical issues in plain languageOrganised and able to juggle multiple tickets across different clientsA team player who knows when to cascade and when to own an issueDriver's licence and own vehicle preferred, to travel to client sites when requiredAbout usASE Tech is a Managed Service Provider delivering secure, reliable, and scalable IT solutions to businesses across Australia.
With our head office in Sydney and a growing presence in Melbourne and Queensland, we pride ourselves on technical excellence, strong documentation, and long-term client partnerships.Competitive salary for a Level 1 roleOngoing technical training and certification supportA transparent career path from Level 1 to Level 2 and beyondExposure to a wide range of technologies and client environmentsSupportive team culture with experienced engineers to learn fromEmployee recognition and wellness initiatives
#J-*****-Ljbffr

📌 Level 1 Service Desk Engineer (Sydney)
🏢 ASE IT Networks
📍 Sydney