PurposeAs an ALLRes Consultant, based at the Accor Gold Coast Corporate Office, you assume a pivotal role within our ALLRes and Guest Experience Team.
Think of yourself as the go-to expert for room availability, rates, and creating reservations for our properties across Australia and New Zealand.
You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our Teams on-site to ensure a smooth and enjoyable guest experience.Primary ResponsibilitiesManage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offersBe the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellationsSafely and securely handle payment transactions and verify billing details for accuracySuggest room upgrades,



offer special amenities, and fulfil specific guest requests to elevate their stayAssist in resolving guest complaints or issues related to reservations or billingSkills and ExperienceCustomer service-oriented with exceptional communication skillsPrevious experience in a similar role in the hospitality industry is preferredProficiency in using Microsoft Office, reservation and property management systems is a plusProblem-solving skills and the ability to remain calm under pressureTeam player with a positive attitude and willingness to go the extra mileCapable of embracing a adaptable rotating schedule, including nights, weekends, and public holidays
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📌 Allres Consultant (Gold Coast)
🏢 Accor Apartments and Realty
📍 Gold Coast