Temporary Customer Service Specialist | Double BayAre you an experienced customer service professional who loves keeping things organised, can juggle customers, suppliers and schedules, and isn't afraid to hold your ground when needed?
We're recruiting for a January temporary assignment with an established blinds and shutters business in Double Bay, covering their Customer Service Manager's leave.Planned assignment period: 4–31 January ****Hours: Monday–Friday, 9am–3:30pmPay: $39 per hour + superLocation: Double Bay, with onsite parkingHandover and handback: Dates and arrangements to be confirmedAre you an experienced customer service professional who loves keeping things organised, can juggle customers, suppliers and schedules, and isn't afraid to hold your ground when needed?
We're recruiting for a January temporary assignment with an established blinds and shutters business in Double Bay, covering their Customer Service Manager's leave.Assignment detailsPlanned assignment period: 4–31 January ****Hours: Monday–Friday, 9am–3:30pmPay: $39 per hour + superLocation: Double Bay, with onsite parkingHandover and handback: Dates and arrangements to be confirmedThe RoleSitting at the centre of customers, suppliers and the installation team, you'll take ownership of orders once the Sales team has completed the sale.The majority of the workload relates to blind orders, managed through supplier ordering portals and systems.
A smaller volume of shutter orders is managed and tracked through spreadsheets and Google Sheets.You'll keep everything moving from order through to payment, scheduling and installation.Your day will include:Managing and tracking customer orders from sales handover through to installationPlacing and monitoring orders through supplier portalsMaintaining accurate spreadsheets,



Google Sheets and order recordsLiaising with suppliers and following up outstanding orders and delivery datesContacting customers when their orders arriveArranging and confirming customer payments before installation proceedsCoordinating customer availability, installer schedules and appointmentsChecking in with installers daily to confirm progress and follow up outstanding actionsManaging changes or delays and keeping customers informedCoordinating warranty claims, remakes and after-sales issuesCompleting supplier and warranty documentationFollowing customer and order issues through to resolutionFriendly, Professional — and Comfortable Holding Your GroundAn significant part of this role is upholding the requirement that payment is received before installation proceeds.You'll need to communicate this clearly and calmly, including when customers push back or request an exception.If you're comfortable saying, "I'm happy to arrange your installation as soon as payment has been received," and following through, you'll be well suited to this part of the role.About YouWe're looking for someone who:Has solid customer service and administration experienceIs confident, proactive and highly organisedIs comfortable using Excel, spreadsheets and Google SheetsPicks up new systems and supplier portals quicklyCan manage competing priorities without losing track of the detailsCommunicates clearly with customers, suppliers and installersHandles difficult conversations calmly and professionallyFollows up outstanding matters without waiting to be askedCan work independently and take ownership of issues through to resolutionExperience in blinds, shutters or window furnishings would be highly regarded.
Experience coordinating trades, technicians, installers, field service teams or customer orders would also translate well.This assignment will suit someone who enjoys being busy, likes taking ownership and gets satisfaction from keeping customers, orders and schedules moving.
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📌 Temporary Customer Service Specialist | Double Bay (Sydney)
🏢 Fusion Careers
📍 Sydney