Client Services Officer - Veterinary HosptialAbout QVS and Pet ER:Queensland Veterinary Specialist (QVS) is Australia's longestestablished, privately owned 24/7 specialist group.
We treat every pet as a cherished member of the family, ensuring they receive the highest standard of care.
We have three Specialist and Emergency hospitals currently Stafford, North Lakes with our newest hospital in the beautiful Sunshine Coast.TheRoleQVS is looking for passionate part time Client Services Officers to join our multidisciplinary veterinary hospital at Stafford and be the welcoming face for our clients and their pets.As a 24/7 hospital, we are seeking team members who can work across a rotating roster, with shifts scheduled between 6:00 am and 11:00 pm.
We currently have two part-time opportunities available, as well as casual positions.OurClientServices Officers are the first point of contact for pet owners, playingan important rolein supporting clients during what can often be an emotional or stressful time.
This is not a typical reception role — it is a dynamic and rewarding opportunity to make a real difference for pets and their families,
while working as part of a supportive and collaborative hospital team.Key Responsibilities:Welcoming clients and managing waiting room workflowHandling a high-volume email inboxCoordinating and booking appointments over the phone and in personActing as a liaison between clients and the clinical teamProcessing client paymentsRequesting medical records, test results, and documents from third partiesManaging pet medical insurance claimsBeing a point of escalation for account queries, referring vet queries, and complaints managementProviding hands-on support to the team, leading by example, andparticipatingin day-to-day tasks asrequiredWhat we OfferCompetitive pay packagesdesigned to reward your skills and experienceA vibrantandsupportiveteam cultureworkingalongsidepassionate specialists and clinicians who love what they doTeamperks,including staff discounts on pet care, fun team events, and a workplace that celebrates successRequirementsA strong commitment to delivering outstanding customer service across the businessProven ability to take initiative and prioritise tasks effectivelyExceptional attention to detail with clear and qualified communication, both written and verbalAt least 2 years of experience in a fast-paced reception roleWe have 2 part time positions available (30 hours per week), one at our North Lakes hospital and one at Stafford, there is ability to rotate shifts between the two locationsHighly DesirablePreviousexperience in a veterinary or medical reception positionExperience using a practice management system, ideallyEzyVet
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