Part time and Full-Time Opportunities AvailableLooking for meaningful work?
At Tunstall, every call has the potential to change someone's day!
Make a difference when it matters mostWe're currently recruiting multiple Emergency Response Operators to join our 24/7 Emergency Response Centre in Eagle Farm.
Whether you're seeking around 20 hours per week, a larger part-time arrangement, or full-time employment, we'd love to hear from you.
We are focused on finding great people who are open to rotating rosters to meet the needs of the business for our special clients.
As part of a 24/7 operation, shifts are rostered across days, evenings, nights, weekends and public holidays.
Once fully trained, hybrid work opportunities may be available for suitable candidates.About TunstallAs part of a global organisation, Tunstall is a market leader in telecare solutions.
Our technology and support services help older Australians and people with additional needs live safely and independently in their own homes.
Our Emergency Response Centre operates 24 hours a day, 365 days a year.
At the press of a button, clients can connect with our team for support, reassurance and assistance when they need it most.
Every day, our people provide peace of mind to thousands of clients and their families across Australia and New Zealand.Why Join Tunstall?
Part-time and full-time opportunities24/7 rotating roster - with the roster given a month in advanceAbove Award pay, including applicable shift penalties - for the entire shiftMeaningful work with real impactUnlimited LinkedIn Learning access to help you growRegular team events and recognition programComprehensive training and onboardingSupportive leaders and collaborative team environmentHybrid work opportunities for the right people once training is completedFree gym in the complex and coffee machine on-siteFree on-site and nearby parkingEmployee financial and wellness programs,



benefits and discountsAbout the RoleAs an Emergency Response Operator, you'll be the first point of contact when clients activate their medical alarm or contact our Emergency Response Centre.
You will remain calm under pressure, assess the situation, provide reassurance and coordinate the most appropriate response.In this role, you will:Respond to emergency and non-emergency alarm activationsSpeak with clients, family members, carers and emergency contactsAssess situations and determine appropriate actionsCoordinate assistance in accordance with established proceduresProvide reassurance and support to clients who may be vulnerable or distressedMaintain accurate client records and documentationWork as part of a close-knit team delivering 24/7 supportWho We're Looking ForWe're looking for people who genuinely care about helping others and can remain calm and professional in a fast-paced environment.
Experience in healthcare, aged care, disability services, contact centres, customer service, emergency services, hospitality, retail or administration will be highly regarded.You'll be successful if you have:Strong communication and active listening skillsEmpathy, patience, and professionalismThe ability to stay calm under pressureSound judgement and decision-making skillsAttention to detail and accuracyConfidence using computer systemsReliability and flexibility across a rotating rosterA positive and collaborative approachWe will provide the training and support you need to succeed!
Diversity & InclusionAt Tunstall, we're proud to champion diversity in backgrounds, experiences, and perspectives.
We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, as well as individuals across all communities, identities, and lived experiences.You need to have the appropriate Australian work eligibility rights, plus we make the onboarding process easy by covering the cost of required checks once you've got the role:Police CheckNDIS Worker Check
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📌 Emergency Response Operator (Brisbane)
🏢 Tunstall
📍 Brisbane