We've been proudly bringing joy to tables and smiles to faces with the delicious food we've been crafting for over 100 years.A large part of our strong growth and success is because we're always looking for new ways to do things and thinking about how we can create a better, more sustainable future world together.Our success as an industry leader in providing deliciously good food means we can continue to invest in our future as we work towards becoming Australia and New Zealand's first choice for poultry.Your opportunity to join our team:As a Customer Experience Representative, you will be part of our friendly Customer Experience Team who thrives on collaboration, knowledge-sharing all within a fast-paced environment.Working Monday to Friday commencing at 7:30am, you will support our existing customers to ensure they have an excellent customer experience, answering queries via telephone and email, placing orders in a timely manner and finalising those orders by cut off.You'll also work closely with a cross functional team, from Operations through to Distribution.Hybrid working arrangement, with two days working from homeOffice is based at Inghams Primary Processing site at Burton, South AustraliaPreferred hours of commencement are 7:30am from Monday to FridayWhat you'll do:Providing customer service to our existing customers; helping with inquiries and supporting them with choosing the right products for their businessCompleting daily call cycle and keying ordersProviding information and upselling on Ingham's products to customer ordersProviding administrative support to the wider customer service team and business development managers, in relation to our customers.Stakeholder engagement with customers, operations, and logisticsResponsible for accurately processing payment credits, ensuring timely updates to accounts, and reconciling discrepancies.What you'll bring:Previous experience working in a fast-based customer role, either on the phone or customer facing.Exceptional customer service skills with the ability to be agile and collaborative.Proficiency in MS Office Suite, particularly Outlook, Excel, Word, PowerPoint, and MS TeamsStrong communication and presentation skills with the ability to think outside the boxRelevant experience in food manufacturing or FMCG would be advantageousExcellent time management skills and the ability to meet tight deadlinesAbility to collaborate effectively in a team and work independently.What we'll offer you:On-the-job training and support to set you up for successAccess to Fitness Passport that gives you affordable access to gyms, pools and fitness facilities nationwideEmployee perks including product discounts and travel discountsGenuine opportunities to develop your career, supported by our performance and succession programs.The health, safety, and wellbeing of our people is our highest priorityASX-listed company with operations across Australia and New ZealandWe're looking for people who are curious, caring, courageous and committed to join us.
People who want to contribute their best work every single day and continue delivering delicious food that's...
Always Good.
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📌 Customer Experience Representative (Adelaide)
🏢 Inghams
📍 Adelaide