Job Description
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About us:
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We’re leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.
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Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the key role we play in the recovery journey.
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Our Services:
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The Townsville Youth Hub comprises of two support services led by Stride mental Health Ltd:
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- headspace Townsville supports young people aged 12 - 25 who need help with mental health, physical health, alcohol and other drugs and/or work and study support.
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- Vibrant Futures is a family support services assisting young people up to the age of 18 by providing non-clinical psychosocial supports.
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On offer:
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- Based in Townsville, QLD
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- Permanent part-time - 2 days per week (0.4 FTE)
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- Paying on HPSS SSE Award Level 8.1 – 8.3 plus Super
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- Salary Packaging options (up to $15,899 tax free!)
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- Meals and entertainment allowance of up to $2,650!
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- Leave loading at 17.5%
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- One paid wellbeing leave day per year
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- Purchase up to 5 additional leave days in a 12-month period (pro rata entitlement if part-time)
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- Paid parental leave support
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- Supportive team environment
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- Excellent training and career development
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Role overview:
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- Acts as the central point of communication and provides a high level of secretarial and reception services to young people, clinical and management headspace staff.
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- Medical Reception duties including taking incoming calls and directing the caller to the appropriate member of staff
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- Appointment scheduling and maintenance of clients
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- General Office duties including opening and distribution of mail typing, scanning, filing and archiving
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- Assist in the opening, closing and securing of the building at the beginning and end of the day.
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- Typing of letters for members of the clinical team
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- Provides reception support during our late clinic evening every third Wednesday until 7pm (with a later start that day)
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Requirements:
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- Ideally a Cert III in Medical Administration or similar qualification
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- Excellent administration, time management and organisational skills with attention to detail.
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- Knowledge of the health /not-for-profit sector with an ability to liaise with people from diverse backgrounds
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- Proven record in working closely with and being a successful member of a multidisciplinary team
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- Demonstrated communication, interpersonal, problem solving and organisational skills
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- Well-developed customer service skills
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- Ability to think and act calmly and deal sensitively with distressed people.
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- Proficient Microsoft Office skills
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- Understanding of duty of care, rights to privacy and confidentiality
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- Must have good availability
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- Must be eligible to apply/currently hold a Blue Card
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- Must hold/be willing to apply for NDIS worker screening clearance
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- A current unencumbered driver's license
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Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.
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Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.
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This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.
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Apply now!
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To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.
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Applications will be viewed and actioned upon receipt, with a final closing date for applications on Friday 20th November 2026.
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For any queries, please email: Steven. B
[email protected]
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📌 Medical Receptionist | headspace Townsville
🏢 Stride
📍 Townsville