Lumitas is seeking an Account Director who combines strong client relationships with a practical understanding of what it takes to deliver high-quality retail campaigns.
Managing a portfolio of retail accounts, you’ll bring catalogue, campaign and content projects to life across print and digital channels. You’ll work closely with our Creative, Content, Production and Digital teams to turn client briefs into well-executed work that meets expectations, budgets and deadlines.
As a trusted day-to-day contact, you’ll understand your clients’ priorities, provide clear advice and keep projects moving. You’ll take ownership of account activity and commercial performance, with support from senior leaders on strategic decisions and opportunities for growth.
This is an opportunity for an experienced Account Manager ready to take the next step, or an established Account Director who enjoys being closely involved in both client service and project delivery.
Key responsibilities
- Build and maintain strong client relationships through proactive communication, sound advice and reliable delivery.
- Manage catalogue, campaign and content projects from briefing and scoping through to approval and delivery.
- Coordinate internal teams,
lead WIP meetings and manage timelines and competing priorities.
- Prepare and manage scopes, estimates and budgets, monitor profitability and oversee timely invoicing.
- Identify changes to scope, address delivery risks and escalate issues when needed.
- Work with senior leaders to develop account growth opportunities and improve workflows.
- Maintain quality, consistency and accuracy across client deliverables.
Knowledge and experience
- 4–5 years’ experience in agency account management or client services, ideally working with retail clients.
- Demonstrated experience delivering catalogues and campaigns across print and digital channels in a high-volume environment.
- A sound understanding of creative and production workflows, with strong project management skills.
- Commercial confidence across scoping, budgeting, forecasting and account profitability.
- Excellent communication and stakeholder management skills, with the ability to build trust and manage expectations.
- A proactive, team-oriented approach and the confidence to manage accounts independently.
- Experience with Scoro or similar project and workflow management tools is desirable.
📌 Account Director - Lumitas (Silverwater)
🏢 Lumitas
📍 Silverwater
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