CUSTOMER SERVICE & ADMINISTRATION OFFICER

Toolkwip Pumps | Knoxfield, Melbourne VIC

$75,000–$90,000 + Super | Full-Time | Monday–Friday

LOVE BEING BUSY? ENJOY VARIETY? TAKE PRIDE IN DELIVERING GREAT CUSTOMER SERVICE?

If you thrive in a busy office, love keeping things organised and enjoy being the person who gets things done, this could be your next great career move!

We're looking for an experienced Customer Service & Administration Officer to join our professional, established and growing business in Knoxfield.

This is not a role where you'll be watching the clock or doing the same thing all day.

It's busy. It's varied. It's hands-on. And your contribution will make a genuine difference.

One minute you'll be helping a customer, the next processing sales orders, coordinating freight, assisting with accounts or supporting the sales and operations teams.

You'll become an important part of the day-to-day running of the business, ensuring customers receive excellent service and administration is completed accurately and efficiently.

If you're naturally organised, have a high care factor and love the satisfaction of a productive day, we'd love to meet you.

ABOUT TOOLKWIP PUMPS

Toolkwip Pumps is an established and respected family business supplying pumping solutions, including pumps, hoses, pontoons, fittings, systems and accessories.

We're proud of our professional approach, quality products, customer relationships and the high standards we bring to everything we do.

Our customers rely on us to deliver reliable solutions and excellent service.

Behind that service is a team of people who care about doing things well.

You'll work closely with our Managing Director and colleagues across sales, operations, procurement and administration.

We believe in three important values:

- Honesty & Integrity – We do what we say we'll do.

- Performance Excellence – We take pride in doing things properly.

- Teamwork – We support each other and work together to get results.

You'll join a professional, supportive working environment where your contribution is valued and great performance is recognised.

THE ROLE – BUSY, VARIED AND NEVER BORING!

As our Customer Service & Administration Officer, you'll play a key role in keeping our customers happy, our administration accurate and our business running smoothly.

Your responsibilities will include:

Customer Service & Sales Support

- Responding to customer enquiries by phone and email in a friendly,



professional and timely manner

- Managing and coordinating the sales inbox

- Processing customer orders, sales documentation and invoices

- Following up customer requests and ensuring enquiries are resolved

- Supporting the sales team with day-to-day administration

- Assisting with incoming service and repair enquiries

Administration & Accounts Support

- Assisting with debtor administration and customer payments

- Supporting month-end administration and reconciliations

- Maintaining accurate customer and supplier records

- Preparing reports, spreadsheets and business documentation

- Coordinating customer and supplier compliance requirements

- Ensuring information is entered accurately into business systems

Office & Operations Coordination

- Coordinating freight bookings, deliveries and follow-ups

- Assisting with stocktake administration

- Welcoming customers and visitors professionally

- Coordinating office supplies and general office requirements

- Providing administration support to operations, procurement and management

- Helping improve systems, processes and office efficiency

There is plenty to keep you busy!

You'll need to be comfortable switching between tasks, managing competing priorities and maintaining accuracy, even when the phones are ringing and the office is busy.

You'll have the satisfaction of knowing that your work directly supports our customers, our team and the performance of the business.

WHAT WILL MAKE YOU SUCCESSFUL?

We're looking for someone who brings both strong administration capability and the right attitude.

Ideally, you'll have experience in a busy customer service, sales administration or business support environment.

You'll be someone who:

- Loves being busy – You enjoy a productive day and thrive when there's plenty happening.

- Enjoys variety – You're happy to turn your hand to different tasks and responsibilities.

- Has a high care factor – You genuinely care about customers, colleagues and the quality of your work.

- Is highly organised – You can prioritise, manage deadlines and keep things moving.





- Has excellent attention to detail – Accuracy matters to you, especially with orders, invoices and financial information.

- Delivers professional customer service – You're friendly, confident, helpful and an excellent communicator.

- Takes ownership – You follow things through and don't leave loose ends.

- Is confident with technology – You're comfortable using business systems, Microsoft Office, Excel and email.

- Enjoys working with numbers – You're comfortable with invoicing, reconciliations and general accounts administration.

- Is a genuine team player – You willingly help others and understand that everyone's contribution matters.

- Has initiative – You see what needs doing and take action without always being asked.

Most importantly, we're looking for someone who takes pride in their work and wants to be known as a reliable, capable and valued member of the team.

WHAT'S ON OFFER?

- Excellent salary of $75,000–$90,000 + Super, depending on experience

- Permanent, full-time position

- Monday to Friday working week

- Flexible start and finish times around 8:00am–4:30pm or 8:30am–5:00pm

- Professional and established business in Knoxfield

- Busy and varied role with plenty of responsibility

- Supportive team and approachable management

- Prospect to learn, develop and grow your skills

- A workplace where your contribution is recognised and valued

WHY YOU'LL LOVE THIS ROLE

Some people enjoy a quiet, predictable job.

Others love the energy of a busy workplace, the challenge of juggling priorities and the satisfaction of getting things done.

If you're the second type, you'll feel right at home here.

You'll have variety, responsibility, customer interaction and the opportunity to make a real difference every day.

At Toolkwip Pumps, our promise is:

"Pumping Solutions That Are... Simply Better."

We're looking for someone who wants to bring that same standard of excellence to customer service and administration.

SOUND LIKE YOUR KIND OF JOB?

If you're an experienced Customer Service & Administration professional who loves being busy, enjoys variety and takes pride in doing things well, we'd love to hear from you.

HOW TO APPLY

We'd love to talk to you about this opportunity. Call ME NOW - Jo Collier – available 7 days a week, 7:30am to 7:30pm.

Phone: 04•• ••• 597
Email: ••••@jocollier.com

We look forward to hearing from you!

📌 Customer Service and Administration Officer (Knoxfield)
🏢 Talent Enterprises
📍 Knoxfield