Job Title: Customer Service Representative

Company: Moco Food Services

Location: Wacol, QLD, 4076, AU

· Permanent full-time role with guaranteed hours and stability.

· Join a high-performing team delivering inspiration to hospitality.

· Overtime, penalties and real career growth opportunities.

Step into a fast-paced, high-energy role supporting Australia’s hospitality industry while building a genuine career with a growing food service leader.

About the Role

This is more than a call centre role; it is a front-row seat to helping customers run great food businesses. Based in Wacol, this permanent full-time position sits within Moco’s high-performing Customer Experience team and plays a critical role in delivering exceptional service to restaurants, cafés, clubs and pubs across Queensland.

The role operates Monday to Friday, with rostered shifts of 8:00am – 4:00pm and 12:00pm – 8:00pm. Flexibility for occasional weekend work is required, with overtime and penalty rates available. This is a fast-paced workplace where the successful candidate will handle customer calls and emails enquiries, support order processing, and collaborate closely with internal teams to ensure every customer interaction adds value.

About You

This role suits someone hungry to learn, eager to contribute, and ready to bring energy to a high-performing team. Previous customer service experience is advantageous, but attitude, resilience and a strong work ethic matter most.

The successful candidate thrives under pressure, can confidently manage up to 100 calls and 50 emails per day,



and enjoys being part of a team that genuinely supports each other. Food industry knowledge is advantageous, but not essential, curiosity and willingness to learn will go a long way.

Skills & Experience

· Previous customer service experience advantageous.

· Ability to manage high call and email volumes daily.

· Strong communication and interpersonal skills.

· Confidence learning new systems and technology.

· Flexibility across rostered shifts and occasional weekends.

· Strong attention to detail and ability to multitask.

· Positive attitude and commitment to team success.

Benefits

· Work within Moco’s brand new, state-of-the-art facility in Wacol, with plenty of on-site parking available

· Collaborative and friendly workplace environment, with weekly cross-departmental events

· Join a growing company and use your expertise to make a real impact on the business

· Leadership training and development opportunities available for aspiring employees

· Access to great discounts on over 6,500 product items for current employees.

· Enjoy free access to financial advice, home loan support, and exclusive lifestyle perks & discounts through our partnership with Commonwealth Bank.





Moco – Delivering Inspiration!

Moco exists for one reason. To help our customers run great food businesses. No shortcuts. No politics. We play the long game.

We deliver world-class food logistics and menu expertise, but what truly sets us apart is how we show up every day. We think differently. We move fast. We innovate. We back our customers to win. Our brand matters. Our people turn up with energy!

We are proud to say that we are a privately owned Australian business. Agile enough to move quickly. Bold enough to challenge convention. Ambitious enough to build something extraordinary. When our customers win, we win. When they grow, we grow.

We have a brand-new state-of-the-art facility and industry-leading technology, but our true advantage isn’t something you can buy; it’s our people and the legacy they create. Driven teams who care deeply about our customers and each other.

Join us on our journey as we embark on an exciting new phase of growth. We have established a solid foundation, and the next stage of our expansion is just beginning. With strong momentum and a clear vision, we are creating a food service company designed for scalability and impact. Our approach is rooted in integrity, driven by innovation, and supported by a team of people dedicated to making a difference.

How to Apply

To submit your application, click the QUICK APPLY button on this page, or contact Travis Gibson – Talent Acquisition Manager – on ••••@mocofoodservices.com.au

📌 Customer Service Representative (Wacol)
🏢 MOCO Food Services
📍 Wacol