As a Driveway Attendant, you will be the key interface between customers and the workshop, managing the vehicle check-in process and vehicle handover upon completion. You will help ensure customers receive clear communication and a smooth service experience while supporting the workshop in delivering efficient, well-scoped repairs.
Key responsibilities
The driveway assessor needs the following skills:
- Excellent communication and customer service skills
- Broad knowledge of collision repairs in panel, paint, mechanical and electrical
- Fluency in industry IT tools, including iBodyshop, PartsCheck and electronic parts catalogues
- Time management skills and the ability to delegate tasks
- Ability to quality control to ensure industry standard completed repairs
- Ability to create and maintain strong relationships with work providers
- Check vehicles in and complete the handover process when repairs are finished
- Triage incoming jobs and assess the initial scope of required repairs
- Communicate customer concerns clearly to the CSO, workshop staff, assessors and other relevant parties
- Coordinate information between customers and internal teams throughout the repair process
- Ensure vehicle and job details are accurately recorded and communicated
- Support a professional, organised and customer-focused workshop environment
The daily functions of the role are as follows:
- Vehicle Inspections
- Vehicle Check In
- Triage Repairs
- Final Inspection
- Manage Reinspection's
What we're looking for
- Driving profitability through accurate scoping, accepting appropriate jobs and reallocating repairs as required
- Ensuring repairs are complete and of commercial quality and customer concerns have been addressed or referred to work providers
- Experience in a customer-facing automotive, workshop or service environment
- Strong communication and customer service skills
- Ability to triage jobs, identify repair requirements and manage competing priorities
- Confidence communicating with customers, workshop staff, assessors and other stakeholders
- Robust attention to detail and accurate record-keeping skills
- A practical understanding of vehicle repairs and workshop processes