About the role

Based in Coffs Harbour, the Customer Service Representative delivers exceptional service by managing customer enquiries, processing orders accurately, resolving issues promptly and maintaining strong customer relationships.

We offer full-time and casual opportunities with flexible day, night and weekend shifts. Working as part of a highly collaborative team, you will partner with warehouse, operations, transport and sales teams to deliver outstanding customer service and ensure productive end-to-end operations.

Key responsibilities

- Respond promptly and professionally to customer enquiries via phone, email and other communication channels.

- Process, enter, review and maintain customer orders accurately within company systems.

- Manage order amendments, backorders, delivery enquiries and product availability requests.

- Build positive customer relationships through proactive and customer-focused communication.

- Resolve routine customer concerns and escalate complex issues to the Customer Service Team Leader where appropriate.

- Maintain accurate customer records, order details, account information and related documentation.

- Assist with customer account administration, credits, returns and related transactions.

- Monitor order progress and communicate updates regarding deliveries,



stock availability and changes to customer orders.

- Work collaboratively with warehouse, operations, transport and sales teams to support smooth order fulfilment.

- Support colleagues during peak periods and participate in team meetings, training and business initiatives.

- Identify opportunities to improve customer service processes, efficiency and the consistent use of business systems.

- Follow workplace health and safety policies, procedures and reasonable instructions.

What we're looking for

- Previous experience in customer service, administration or customer support.

- Experience in hospitality, foodservice, wholesale distribution, FMCG, logistics or a similar environment is desirable.

- Strong verbal and written communication skills, with the ability to engage with customers from diverse backgrounds.

- Excellent customer relationship-building and problem-solving abilities.

- High attention to detail and accuracy when entering and processing data.

- Ability to manage competing priorities in a fast-paced environment.

- Strong computer literacy, including Microsoft Outlook, Microsoft Office and related business systems.

- A positive, dependable and well-organised approach, with a genuine commitment to customer service and teamwork.

📌 Customer Service Representative (Coffs Harbour)
🏢 The Provedores
📍 Coffs Harbour