We are seeking a friendly and professional Guest Service Agent to join our team at Mercure Perth. As the face of our hotel, you'll be the star of the show-making sure every guest leaves with a smile and unforgettable memories from check-in to check-out!

- Roll out the red carpet! Greet and welcome guests with genuine warmth and enthusiasm, setting an amazing tone for their stay
- Master the art of check-in and check-out-keeping things smooth, accurate, and hassle-free for our guests
- Be a problem-solving superhero by handling guest inquiries and resolving issues with a can-do attitude and professionalism
- Become a Perth expert! Share insider knowledge about hotel amenities, services, and local attractions that'll make guests' stays absolutely unforgettable
- Team up with other departments to make guest requests happen and keep everyone comfortable and happy
- Keep the front desk looking sharp and organized-your workspace, your pride
- Handle payments and guest accounts with precision and confidence
- Be the champion of our hotel's commitment to excellence in customer service and professionalism-you're the difference-maker!
- Thrive in the fast-paced action! Juggle multiple tasks and adapt on the fly with energy and enthusiasm




- Shine bright by spotlighting our amazing hotel facilities and finding creative ways to enhance each guest's experience through thoughtful recommendations
- Offer and deliver valet parking services for our guests who arrive with vehicles

Required Qualifications

- Proven customer service experience in a hospitality or hotel environment
- Excellent verbal and written communication skills in English
- Proficiency in handling cash transactions and point-of-sale systems
- Ability to multitask and prioritise in a fast-paced setting
- Strong problem-solving skills with a customer-focused approach
- Professional presentation and demeanour

Preferred Qualifications

- Previous experience with Opera (hotel property management system)
- Valid manual driving licence with valet parking experience
- Knowledge of Perth's local attractions and tourism offerings
- Hospitality or hotel management certification or trainingExperience in a front-office or guest-facing role
- Flexibility to work shifts, including evenings and weekends

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

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📌 Guest Service Agent (Western Australia)
🏢 Accor
📍 Western Australia