- Handle enquiries from email, phone, Instagram DMs and the website, and reply quick
- Manage function and private hire bookings, from first enquiry and quote through to confirmation
- Build and send run sheets for events, promoters and private hires
- Build and send EDMs to our mailing list: event announcements, what’s on, function offers
- Monitor and reply to Google reviews, and pass any complaints to management
- Keep the bookings calendar accurate, with no double-ups and no surprises
- Update the website: event listings, what’s on, function info
- Look after general admin and coordination for the marketing and events team
- Liaise with promoters, clients, and the venue and bar teams so everyone knows the plan
What you’ll bring
- Experience in bookings, events, functions or venue admin (hospitality or nightlife is a big plus)
- You’re a people person: just as comfortable on the phone with a nervous client planning their 30th as with a promoter chasing a confirmation
- Confident following up on quotes and turning enquiries into confirmed bookings
- Clear, friendly writing. You can answer five enquiries well in the time it takes most people to answer one
- Comfort with basic website updates (WordPress, Squarespace or similar) and spreadsheets
- Very good organisation and follow-through
- Proud to represent one of Sydney’s longest-running LGBTQIA+ venues
Nice to have
- Experience with HubSpot (or similar CRM and email tools) and booking platforms like Tagvenue
- Canva or basic design skills
The details
- 10–15 hours per week to start
- Opportunities to pick up more hours across our sister venues as the group grows
- Daytime hours only, with no nights required. Mix of remote and on-site in Darlinghurst (confirm split)
- Competitive casual hourly rate + super, based on experience
- Reporting to the Group Marketing & Events Manager