Automotive Retail | Short-Term Training & Paid Work Placement

Program Period: 11 November - 18 December 2026
Locations: Sydney, Melbourne and Brisbane
Industry: Automotive Retail

About the Program

We are seeking enthusiastic and motivated candidates to join a structured Customer Service Training Program within the automotive retail industry.

The program is designed to equip participants with practical telephone communication, customer service and appointment coordination skills.

Participants will receive intensive online and onsite training. Successful candidates will have the opportunity to gain paid, practical work experience at participating automotive dealerships.

Key Responsibilities

Customer EOI Confirmation - Contact customers who have expressed interest in vehicles or promotional offers to confirm their enquiries and interest.

Outbound Customer Calls - Make professional follow-up calls to customers using approved communication scripts.

Inbound Customer Calls - Answer customer enquiries, provide basic information and direct enquiries to appropriate dealership personnel when required.

Test Drive Appointment Booking - Assist interested customers in scheduling test-drive appointments at participating dealerships.

Appointment Confirmation and Follow-up - Confirm bookings, provide appointment reminders, follow up on attendance and assist with rescheduling when necessary.

Customer Records and Reporting - Maintain accurate records of customer enquiries, EOI confirmations,



appointment bookings and follow-up outcomes.

Training and Performance Improvement - Participate in ongoing coaching, feedback sessions and performance assessments.

Training and Supervision

Candidates will receive structured training in customer service communication, telephone etiquette, EOI confirmation procedures, test-drive appointment coordination, customer record management and the use of approved call scripts.

During dealership placement, trainees will work under appropriate supervision and follow established customer service procedures.

Candidate Requirements

Aged 18 years or over.

Hold full working rights in Australia.

Solid verbal communication and interpersonal skills.

Confidence in making and answering customer telephone calls.

Friendly, patient and professional telephone manner.

Good organisational skills and attention to detail.

Willingness to learn and follow structured customer service procedures.

Reliable, punctual and committed to completing the training program.

Previous experience in customer service, call centres, telemarketing, reception, retail, hospitality or administrative support would be advantageous.

No previous automotive industry experience is required.

Remuneration

Candidates selected for paid dealership placement will receive remuneration in accordance with the applicable industry award and employment arrangements.

Application Closing Date: 7 November 2026

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