Yarra Valley Water is seeking a Case Manager to investigate and resolve customer enquiries and complaints related to water and sewer infrastructure. You will apply the Investigation Framework and Fair Outcomes Framework, taking ownership from initial enquiry to resolution in a rapid-moving, outcomes-driven team.
This hybrid role combines remote work with time at our Mitcham office. You will build relationships with customers, contractors and internal stakeholders, analyse information, identify
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📌 Hybrid Case Manager: Customer Resolution & Investigation (Melbourne)
🏢 Yarra Valley Water
📍 Melbourne
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