As a Library Customer Support Officer , you will provide helpful front-line service to library visitors and support day-to-day customer enquiries in the public sector. You will help people access library services, maintain an orderly customer area and contribute to a welcoming experience for the community.

The organisation operates in the public sector in St Kilda.

Description

- Welcome library visitors and provide clear, courteous information about available services and facilities.
- Respond to customer enquiries in person, by phone and through relevant service channels, helping people find practical answers.
- Assist customers to access library resources, memberships and basic service information.
- Process routine customer transactions accurately and keep records up to date in line with established procedures.
- Maintain neat, accessible public spaces so visitors can use the library comfortably and safely.
- Refer complex enquiries to the appropriate team member to ensure customers receive the right support.




- Support daily library operations, including opening, closing and preparing customer service areas.
- Promote respectful use of library facilities and help create a positive experience for all visitors.

Profile

A successful 'Library Customer Support Officer' should have:

- Experience in Library Support
- Ability to communicate clearly and respectfully with a broad range of customers.
- Confidence handling enquiries and providing accurate information.
- Ability to follow procedures and complete routine transactions with care.
- Comfort using computer systems to record customer information and access service details.
- Ability to maintain organised customer areas and manage daily tasks reliably.

Job Offer

- Temporary Library Customer Support Officer contract in St Kilda.
- Great work workplace

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📌 Library Customer Support Officer (St Kilda)
🏢 Michael Page
📍 St Kilda