Knox City Council is seeking a Customer Experience Improvement Specialist to lead the Pathway CRMS Uplift Project as part of the Customer Strategy 2026–2028. This full-time, two-year fixed-term role is based at Knox Civic Centre in Wantirna South, with adaptable working arrangements to suit operational needs.
You will drive customer data quality, governance, business processes, reporting capabilities and digital customer experiences across Council, partnering with stakeholders and external
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📌 Customer Experience Transformation Lead (Hybrid) (Melbourne)
🏢 Knox City Council
📍 Melbourne
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