HCF is seeking an Experience Improvement Specialist to identify member pain points, uncover opportunities for improvement and translate insights into meaningful change across the business.
You will work with Voice of Customer (VoC) insights, research and operational data to design and deliver member‑centred solutions that improve experience, retention and engagement. This part‑time role is based in Australia and involves hybrid work three days per week.
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📌 Member Experience Optimizer (Part-Time) (Australia)
🏢 HCF GROUP
📍 Australia
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