Probe CX in Joondalup, WA is seeking a strategic Workforce Management professional to lead the end-to-end WFM framework across forecasting, scheduling, and intraday governance. You will challenge legacy processes, build up-to-date frameworks, and act as a trusted commercial advisor bridging data and operations.
You will mentor a team of Planners, Schedulers, and Real-Time Analysts, partner with Operations and clients, and ensure adherence to award requirements while driving capacity models and cost