Company Description FieldTech Solutions designs, manufactures, and supplies sustainable products for the environmental industry, with a robust emphasis on recycled and biodegradable plastics. The company focuses on addressing global plastic waste challenges by offering products made from post-consumer recycled materials, helping reduce landfill volumes and support the recycling sector. Its biodegradable plastic solutions are engineered to break down into organic material in microbe-rich environments such as landfills or compost facilities.
By promoting sustainable purchasing choices, FieldTech Solutions encourages customers to adopt more responsible consumption habits and contribute to long-term environmental resilience.
Role Description This is a full-time, on-site Customer Service & Sales role based in Sunshine West, VIC. The role involves responding to customer inquiries via phone and email, providing product information, and ensuring a positive customer experience from first contact through to after-sales support.
The position requires close collaboration with the broader team to improve customer satisfaction, streamline processes, and support sustainable growth.
Qualifications
- A degree in science or a related discipline.
- Solid customer-facing skills, including Customer Service and Customer Support capabilities.
- Professional Phone Etiquette and confident communication across phone and email.
- Ability to manage sales inquiries, prepare quotes, and process orders accurately and efficiently.
- Excellent verbal and written communication skills, with attention to detail and follow-through.
- Comfort working on-site in a small, collaborative team environment.
- Interest in environmental sustainability and willingness to learn about new technologies.
- Basic proficiency with MS office software and CRM or order management systems; prior experience in customer service or inside sales is beneficial.