05 Nov
|
Knox Dementia Advisory Group
|
Melbourne
05 Nov
Knox Dementia Advisory Group
Melbourne
Knox City Council is seeking a Customer Experience Improvement Specialist to lead the Pathway CRMS Uplift within the Customer Strategy 2026-2028. This full-time, 2-year fixed-term role reports to the Head of Customer and Service Improvement and focuses on elevating data quality, governance, and digital customer experiences using Pathway.
The role requires delivering cross-department improvements, engaging stakeholders and ensuring successful project outcomes with robust governance and change
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📌 Customer Experience & Process Improvement Lead (Melbourne)
🏢 Knox Dementia Advisory Group
📍 Melbourne