05 Nov
|
Australian Financial Complaints Authority
|
Sydney
05 Nov
Australian Financial Complaints Authority
Sydney
AFCA is seeking a Manager, Triage, Assessment & Prioritisation (TAP) to lead a team of Assessment Specialists. You will oversee complaint assessment, jurisdiction decisions, and pathway allocation, guiding staff through complex, high-volume cases with empathy and accountability.
You’ll work in a hybrid setup, coordinating with Customer Service, Dispute Resolution, Jurisdiction and Legal teams to ensure a consistent and consumer-focused experience.
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📌 Triage & Assessment Manager - Scam Complaints (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney