WE ARE HIRING – IT SERVICE DESK / TECHNICAL SUPPORT ENGINEER

Location: Melbourne, Australia

Duration: Minimum 3 Months

Working Hours: Daily, approximately 4–5 hours per day (part-time engagement)

We are looking for an experienced IT Service Desk / Technical Support Engineer to provide inbound voice support and L1/L1.5 technical troubleshooting for retail supermarket operations.

Key Responsibilities:

- Handle inbound IT support calls and incident management.
- Provide L1/L1.5 troubleshooting for Windows 10/11 and Microsoft 365.
- Support Active Directory, Azure AD, VPN, Citrix and enterprise applications.
- Troubleshoot POS, EFTPOS, printers, scanners and other retail devices.
- Log, manage and escalate incidents using ServiceNow, Jira or similar ITSM tools.
- Ensure timely resolution and effective communication with end users.





Required Skills & Experience:

- 2–3 years of experience in IT Service Desk / Technical Support.
- Strong inbound call handling and customer service skills.
- Hands-on experience with Windows, Microsoft 365 and Active Directory.
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
- Experience with ServiceNow, Jira or similar ticketing tools.
- Retail / supermarket IT support experience will be highly regarded.
- Positive understanding of ITIL incident management processes.

Interested candidates can share their updated resumes at: [email protected]

Please feel free to share this opportunity with your network.

📌 Information Technology Support Specialist (Melbourne)
🏢 Nityo Infotech
📍 Melbourne