Role Description

Key Responsibilities

- Lead discovery, fit-to-standard and detailed-design workshops for identity, profile, consent, preference and authentication requirements.
- Own CDC solution architecture, configuration standards, security principles and reusable design patterns.
- Translate requirements into configuration, integration, migration and development specifications.
- Coordinate cross-workstream dependencies and provide design decisions to functional, development, integration, migration and testing teams.
- Review solution configuration and developments; manage workstream plans, risks, issues, estimates, quality, defects, cutover and hypercare.

Deliverables

- CDC solution architecture and design baseline.
- Identity, profile, consent and preference design specifications.
- Configuration, integration and migration specifications.
- Workstream plan, estimates, RAID inputs and design decisions.
- Test-readiness, cutover and handover artefacts.

Required Skills And Experience

- 8-10 years of overall experience in SAP Customer Data Cloud or closely related customer identity solutions.
- Minimum 2 end-to-end SAP CDC implementation experiences.
- Strong hands-on experience in registration and login flows, customer profiles, identity lifecycle, consent and preference management.
- Robust understanding of CIAM security, authentication, APIs, customer identity integration and data migration.




- Experience leading solution design workshops, estimates, delivery governance, defect resolution and cutover.

Desired Skills And Experience

- SAP CDC certification or relevant SAP CX certification.
- Experience integrating SAP CDC with SAP Service Cloud, portals, API/integration platforms and enterprise applications.
- Experience with large-scale customer-data migration, privacy/consent requirements and highly integrated landscapes.

Benefits & Perks

- Flexible/hybrid working arrangements.
- Health insurance.
- Novated Car Lease.
- Access to UST Perks (Reward Gateway), which offers discounts across major retailers.

Our commitment to Diversity, Equity and Inclusion Diversity and Inclusion are among the founding blocks of how UST as an organisation translates its values of Humility, Humanity, and Integrity into practice. About UST For more than 25 years, UST has worked side by side with the world's best companies to make a real impact through digital transformation. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process.

Skills

Digital Transformation, Digital Commerce Transformation, Pre-Sales Support, Process Improvement, Requirements Gathering, Revenue Growth Management, SAP Commerce, Solutioning, Stakeholder Management, TPM, Technical Leadership

📌 SAP Customer Data Cloud (CDC) Lead (Melbourne, Australia)
🏢 Ust
📍 Melbourne