The Australian Communications and Media Authority (ACMA) is an independent Commonwealth statutory authority responsible for the regulation of broadcasting, radiocommunications, telecommunications and some online content.

This work underpins our vision for a connected, informed and entertained Australia.

Who we are

This role is situated within the Investigations and Enforcement Section within the Unsolicited Communications and Scams Branch within the Consumer Division of the ACMA.

The Consumer Division manages policy, compliance and enforcement matters relating to telecommunications issues and consumer safeguards, telephone numbering, unsolicited communications, including enforcing Australia’s spam, telemarketing laws and scam laws.

The mission of the Unsolicited Communications and Scams Branch is to protect Australians from scams and intrusive marketing. Our delivery is underpinned by building an innovative, outcomes-focused and engaged Branch. We place equal value on what we achieve and how we work together. The Branch is responsible for unsolicited communications policy, including regulatory reform, contract management and cost recovery for the Do Not Call Register; scam reduction policy and projects, including maintaining the SMS Sender ID Registry to help protect SMS from impersonation by scammers; high volume complaints triage and intelligence for unsolicited communications and scams laws; and investigations and enforcement of unsolicited communications and scams laws.

The Investigations and Enforcement Section is responsible for investigations and enforcement activities for the compliance with the SMS Sender ID Register rules in the Telecommunications Act 1997 and subordinate instruments, two anti-fraud instruments to protect Australians from porting and SIM-swamp fraud, the Spam Act 2003, Do Not Call Register Act 2006, and multiple related instruments. The section is also responsible for contributing to scam disruption activities and surge capacity as required.

About the role

Are you concerned about the large number of Australians who are impacted by unwanted calls and messages? Do you want to help stop scammers targeting Australians via their phones? Do you want to be a part of a team that delivers meaningful outcomes? If so, keep reading.



You might be the ideal person to help us implement and maintain the laws that give people more confidence to pick up the phone or open their messages.

This role is an opportunity to make a difference for Australians through investigation and enforcement outcomes that serve as deterrence to industry. It will involve leadership and development of people, quickly gaining a strong understanding of multiple regulatory frameworks, working creatively and with purpose to achieve outcomes, and delivery of agency compliance priorities, as set out on the ACMA’s website here.

On any given day, you will ensure the team are focussed on meeting agency strategic priorities - ensuring outcomes are timely and accurate; you will draft, review and clear investigations and enforcement documents; you will manage a budget and meet corporate accountabilities – including reporting; you will provide advice, support, direction and performance management to a team of around 7 people; you will collaborate closely with teams with related functions and play a role in agency, Divisional and Branch governance and culture and capability building.

The team you will manage has a solid track record of achieving outcomes, and we are looking for someone to take it to the next level in terms of performance and outcomes.

All EL2 officers are expected to meet the Integrated Leadership Profile (ILS) for the EL2 classification and the APS Code of Conduct, and support and build the ACMA Values and Culture (we are purposeful, curious and questioning and collaborative).

The key duties of the position include:

- Delivery of strategic and corporate priorities.
- Lead a team, including building their capability, driving high performance and quickly addressing under performance.
- Contribute to the leadership of the Branch, Division and Agency, via leadership forums and corporate contributions.
- Lead and exemplify a healthy and safe working environment, modelling,



promoting and supporting integrity, ethical behaviour and practices under the APS Code of Conduct.
- Research, analyse and interpret complex information to inform decisions, rulemaking, consultation, and compliance / enforcement activities.
- Lead the interpretation and application of legislation and regulatory frameworks to complex investigation and enforcement matters.
- Provide high quality and timely written and verbal advice to a broad range of internal and external parties, including Authority members, the Senior Executive and decision makers.
- Prepare and present briefs, memos, investigation reports, and publications on complex matters.
- Exercise sound judgment under a risk-based framework when assessing complex, sensitive and time critical matters.
- Work collaboratively with a broad range of internal and external stakeholders.
- Demonstrate initiative, problem-solving, and strong organisational skills, including the ability to effectively prioritise to meet deadlines.
- Demonstrated ability to apply the law in investigations and enforcement context.

Eligibility

To be eligible for employment with ACMA, applicants must be Australian citizens.

The successful candidate will also be required to obtain and maintain a Baseline security clearance. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.

Notes

Suitable candidates may be placed in a merit pool from this selection process, and the merit pool may be used to fill similar roles in other areas of ACMA. Non-ongoing opportunities may be offered as a specified term.

Getting to know the Australian Communications and Media Authority

ACMA is Australia’s regulator for broadcasting, some online content, radiocommunications and telecommunications. We work with industry and government, locally and internationally, so that Australians can enjoy the best and most innovative media and communications services in a fair, responsible, safe and productive way. The ACMA provides a supportive and respectful work environment that values the diversity of our employees. Our three main offices are in Canberra, Melbourne and Sydney. Visit acma.gov.au for more information on joining our team.

📌 Manager - Investigations and Enforcement (Melbourne)
🏢 Australian Communications and Media Authority
📍 Melbourne