Join the West HQ team and play an important role in supporting compliance, integrity and responsible gaming across our operations!

West HQ is seeking a highly organised and detail-oriented AML/CTF & Responsible Gaming Officer to join our team.

This is an exciting opportunity for someone with strong analytical skills, an eye for detail and an interest in compliance, risk management and gaming operations.

Working closely with our AML/CTF & Responsible Gaming Compliance team, you will support the day-to-day administration and operation of our Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) and Responsible Gaming programs.

About the Role:

As our AML/CTF & Responsible Gaming Officer, you will assist with customer due diligence, transaction monitoring, gaming data analysis, compliance reporting and the maintenance of key compliance registers.

Your key responsibilities will include:

- Conducting Know Your Customer (KYC) and Customer Due Diligence (CDD) reviews, including verification of customer identification and supporting documentation.
- Supporting ongoing customer due diligence activities, including Source of Funds (SOF) and Source of Wealth (SOW) reviews.
- Assisting with transaction monitoring, reviewing customer activity and identifying unusual patterns or transactions.
- Conducting gaming data analysis, meter exception reviews and identifying trends or anomalies.
- Maintaining accurate AML/CTF registers, compliance records and supporting documentation.
- Supporting the administration of Responsible Gaming initiatives, including self-exclusion and patron intervention processes.
- Assisting with compliance reporting, internal audits and ongoing process improvements.




- Identifying and escalating potential compliance risks and responsible gaming concerns in accordance with established procedures.

About you:

We are looking for someone who is analytical, organised and enjoys working with data, systems and compliance processes.

To be successful in this role, you will demonstrate:

- Strong attention to detail and a high level of accuracy.
- Excellent organisational and time management skills.
- Solid analytical and problem-solving abilities.
- Effective written and verbal communication skills.
- The ability to manage competing priorities and maintain confidential information.
- Confidence working with Microsoft Office applications, particularly Excel.
- The ability to analyse information, identify inconsistencies and maintain accurate records.
- A proactive approach to learning and continuous improvement.

Highly regarded:

- Previous experience in gaming operations, administration, finance, customer service, compliance or risk management.
- Intermediate Microsoft Excel skills, including formulas, PivotTables and data reconciliation.
- Experience using SharePoint, Power BI or other reporting tools.
- Knowledge of AML/CTF obligations or Responsible Gaming practices.
- Current RSA, RCG and ARCG qualifications, or willingness to obtain them.

The Perks!

- Complimentary daily meals
- Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55!
- Discounts on accommodation, dining and sport & recreation programs
- TREAT yourself with our rewards and recognition program
- Sweet birthday treats and amazing staff offers!
- Free secure undercover parking
- 24/7 support with Access EAP
- Corporate rates with Medibank Private

APPLY NOW!

📌 AML/CTF & Responsible Gaming Officer (Rooty Hill)
🏢 West Hq
📍 Rooty Hill