NSW Department of Customer Service – Parramatta NSW Salary Range: $133,348
- $146,945 plus superannuation Employment Type: Ongoing

Location:
Orange, Goulburn and Parramatta
- Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. Application Closing: 27 October 2026 [10:59am]

About Us
Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments. The Opportunity We are seeking an experienced Senior Payroll Production Team Lead to join our HR Production and Transformation team in Government Shared Services (GSS). This is a leadership position overseeing end-to-end payroll production, reporting, compliance, controls and assurance activities across a large and complex SAP payroll environment. Lead a team of payroll professional to ensure accurate and timely payroll outcomes, drive continuous improvement, maintain consistency of payroll systems, processes and controls. Work closely with internal teams,



government agencies and key stakeholders to lead payroll governance activities and contribute to strategic initiatives that enhance service delivery and operational excellence. What You Will Do
- Lead the day-to-day operations of the Payroll Production team, ensuring the successful delivery of fortnightly and off-cycle payroll processing.
- Oversee payroll controls, assurance activities and governance frameworks to ensure payroll accuracy, compliance and risk mitigation.
- Manage payroll reconciliations, general ledger posting activities and payroll-related vendor obligations, including superannuation and Single Touch Payroll requirements.
- Monitor payroll system performance, identify process issues and defects, and collaborate with stakeholders to implement sustainable solutions.
- Analyse payroll data and prepare reports, insights and recommendations to support decision-making and operational outcomes.
- Build strong partnerships with internal and external stakeholders, providing expert payroll advice and support.
- Lead, coach and develop a high-performing payroll team, building capability, resilience and succession strength.
- Drive continuous improvement initiatives across payroll systems, processes and service delivery to enhance customer outcomes and operational efficiency.
- Ensure compliance with relevant legislation, policies, audit requirements and payroll governance standards.



About You To be successful in this role, you will bring:
- Extensive experience leading payroll operations within a large, complex organisation.
- Strong working knowledge and hands-on experience with SAP Payroll, including payroll production, reporting, payroll controls and assurance frameworks.
- Demonstrated experience managing end-to-end payroll processes, including reconciliations, payroll compliance, general ledger posting, superannuation and Single Touch Payroll obligations.
- Proven ability to identify, investigate and resolve payroll system and process issues while maintaining the integrity of payroll operations.
- Strong leadership experience with the ability to coach, mentor and develop payroll teams to achieve high-quality outcomes.
- Advanced stakeholder engagement and communication skills, with the ability to influence and provide expert advice to diverse audiences.
- Robust analytical and problem-solving capability, with experience using payroll data and reporting to drive informed decision-making and continuous improvement.
- A customer-focused mindset and commitment to delivering high-quality payroll services in a complex service delivery environment.
- Relevant qualifications and/or significant equivalent experience in payroll, finance, HR operations or a related discipline.
- Highly developed written and verbal communication skills, with the ability to translate complex technical information into meaningful business outcomes. What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skil

📌 Senior Payroll Production Team Lead (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta