Job Description
/n Description/n /n /n Job Details /n /n
- Employment type: Permanent, full time /n /n /n
- Start date: 13 January 2027 /n /n /n
- Training: Full-time attendance required online for 2 weeks to ensure your success in the role /n /n /n
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Location:
ACT, NSW, QLD, SA, TAS, WA, NT /n /n Make a difference everyday /n At CSC, we support current and former Australian Government and Defence employees through some of life's most key moments. As a Customer Engagement Representative, you'll help deliver a positive and professional experience for our customers by providing timely support across phone and email channels. /n This role offers flexibility to suit your life, with hybrid or fully remote options based on your location. /n You’ll be the first point of contact for CSC’s members, helping them make sense of their super and providing clear, caring guidance. Whether it’s a question about their balance, a benefit, or insurance, you’ll be there to support them with empathy, confidence and clarity. /n

What you'll do
/n /n
- Respond to inbound customer calls and emails with professionalism and care /n /n /n
- Break down complex information in ways that are easy to understand /n /n /n
- Use our knowledge library and website to help guide members /n /n /n
- Balance phone and written communications as scheduled by our workforce team /n /n /n
- Remain open to feedback and growth—coaching is part of the culture here /n /n What we're looking for /n /n
- Experience in a customer-facing role (call centre or financial services ideal) /n /n /n
- Empathetic, calm and confident communicator—even during tough conversations /n /n /n
- Quick thinker who’s comfortable learning new systems and processes /n /n /n
- Understanding of privacy, compliance and professional standards /n /n Why join CSC? /n /n




- You will have meaningful work in an environment where you have the opportunity to contribute to our customers retirement journey and make a difference every day to the lives of others. /n /n /n
- Join a culture that supports and encourages a diverse and inclusive workforce, where our goal is to be a great place to work, ensuring all people feel valued, respected and supported /n /n /n
- CSC are committed to ensure people at CSC thrive
- we create learning and development opportunities and nurture our people’s careers, so they lead meaningful and balanced work lives. /n /n

How to apply
? /n To apply for this opportunity, please submit your application via the Apply link in this advertisement. /n To ensure all applications are considered in the review process, we request you to please apply through the advertised links only. /n /n
- Please note: no agency applications accepted /n /n What you'll get in return
- A career where you'll belong /n At CSC, we’re committed to more than super — we’re committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do. /n Our gender equality strategy is more than a promise — it’s a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed. /n We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities.

We offer
flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career. /n We’re proud to be an equal opportunity employer — and proud of the progress we’re making. /n Join a workplace where you can thrive, grow, and belong. /n Learn more about CSC and our

benefits:
/n https://www.csc.gov.au/about-csc/careers /n /n /n /n

📌 Customer Engagement Representative (Sydney)
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