Are you a customer-centric leader with a passion for the automotive industry? Our client, a reputable prestige franchise automotive dealership in Gosford is actively seeking an experienced and dynamic Service Manager to join their team. As the Service Manager, you will play a vital role in leading and motivating a skilled team of Service Technicians, Service Advisors, Workshop Controller, and more. Your primary focus will be delivering exceptional customer service, driving productivity, and ensuring operational efficiency within the workshop. Responsibilities
- Leadership: Lead and inspire your team to achieve their full potential. Foster a positive work environment and encourage collaboration among team members.
- Customer Service Excellence: Deliver a superior level of customer service to both internal and external customers. Strive to exceed customer expectations and maintain a high CSI (Customer Satisfaction Index) rating.
- Workshop Efficiency: Implement strategies to ensure a high level of productivity and efficiency throughout the workshop operations.



Streamline processes and optimize resources to meet targets effectively. Requirements
- Automotive Industry

Experience:
Possess a strong mechanical background and in-depth expertise in automotive repairs. Previous experience in a high-volume dealership service department is highly advantageous.
- Leadership

Skills:
Demonstrate excellent leadership and organizational skills. Motivate and guide the team towards achieving common goals.
- Goal-Oriented: Exhibit a solid drive to meet and exceed targets. Take a proactive approach to problem-solving and performance improvement.
- Communication: Communicate effectively and clearly with team members and customers. Show dedication to providing excellent customer service.
- Previous Management

Experience:
Essential previous experience in a management role, preferably within the automotive industry.

📌 Service Manager (Brisbane)
🏢 Next Level Personnel
📍 Brisbane