Job Description
· Must Have

Skills:
/n Providing Level 2/3 support across servers, M365, Azure, AWS, networking. /n
· Supporting complex real-time monitoring environments. /n
· Part of end-to-end IT support team which also managed projects /n
· Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now /n
· Java, JavaScript, HTML, CSS, PHP, C++, Python, .
Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS. Windows, Linux, Mac OS, IOS, Android /n
· Nice to Have

Skills:
/n
· Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users. /n
· Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites) /n
· Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement /n
· Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device /n
· Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network /n
· Loading/Reloading of PCs with Customer standard image for deployment. /n
· operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites /n /n /n Detailed

Job Description
/n




· IT qualified with over 10 + years of hands-on expertise in infrastructure, end-user support, and across enterprise environments with Install / Move / Add / Changes and co-ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc. /n Onsite operational support of voice end points (e.g., Physical hard phones on desk running over /n
· Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users. /n
· Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement /n
· Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device /n
· Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers /n
· Loading/Reloading of PCs with Customer standard image for deployment. /n
· End-to-end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution /n
· Coordination with Customer’s support teams for execution of maintenance, upgrades, enhancements, or changes /n
· operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites /n /n /n /n /n /n

📌 EUC Engineer Desktop Support (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne