Hamilton Barnes is partnering with a rapidly growing Australian MSP to hire a Head of Service Delivery to lead and scale its service operations in Sydney. The role oversees a team of about 14 engineers and support professionals across L1/L2 service desk, field engineering and dispatch, driving improvements in SLAs, customer satisfaction and service performance. The successful candidate will implement automation and AI-assisted workflows, manage major incidents and collaboratives with CIO and
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📌 Senior Service Delivery Lead – MSP Growth & Automation (Haymarket)
🏢 Hamilton Barnes
📍 Haymarket
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