JOB DESCRIPTION This role focuses on enterprise and IT solutions architecture at TPG Telecom with a core emphasis on CRM capabilities. The Senior Solutions Architect – CRM will design IT solutions for our strategic Consumer BSS stack in an productive, cost-effective, secure and ethical manner. The role will ensure CRM & BSS solutions align with business objectives, regulatory compliance, technology strategy, and security standards.
You'll Make Impact By
Work as part of the architecture community and aligned with business stakeholders to understand the requirements, design the solutions, obtain the required approvals, and assist the delivery teams in successful initiative completion.
Develop solutions based on their deep expertise of Oracle Siebel CRM and associated BSS systems, covering both end-to-end architecture as well as the detailed application architecture and design of CRM changes
Ensure best practice application architecture and development within CRM space to support business objectives of streamlined delivery lifecycle (including improved code base management and reduction of defects), operational resilience and longer-term improved speed to market for CRM changes
Produce Solution Architecture Documents and Component Design documents
Conduct solution assessments through Architecture Review Boards (ARB) to maintain compliance with technology standards and policies.
Conduct reviews and walkthroughs of CRM Component Design with internal and vendor CRM platform teams
Oversee CRM development to ensure alignment to design
Maintain awareness and alignment with Oracle Siebel roadmap through relationships with Oracle and delivery partner Centre of Excellence
Provide consultation on Siebel best practice across multiple work programs
What You’ll Bring
5+ years of experience in solution architecture, with at least three years specialising in CRM and BSS solution design within large-scale enterprise or telecommunications environments.
Application design and code-level experience in Oracle Siebel
Proven experience working within cross-functional delivery teams, including specific experience overseeing CRM and BSS implementation and deployment
Excellent communication and stakeholder interaction skills with the ability to translate complex technical concepts into business outcomes.
Tertiary qualification in Computer Science, Software Engineering, or a related discipline.
What's in it for you?
Flexible hybrid way of working (from home and office)
‘Stay Connected Mobile’ – Access to a free mobile plan
‘Stay Connected NBN’ – Access to a free, high‑speed NBN plan (up to 500 Mbps)
‘Your Leave’ - additional leave to be used whenever you like - every year
Access to TPG Learning Hub platform and internal development opportunities
Access to Corporate Partner Discounts
TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo.
Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes.
About Us TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.
About The Team Our Technology team builds and evolves the networks and platforms that keep millions of Australians connected every day. From mobile and fixed networks to digital platforms and data, you’ll work at the forefront of innovation solving complex challenges and helping shape the future of connectivity.