Manufacturing IT System Support (Sydney)

Manufacturing IT System Support (Sydney)

05 Nov
|
Lam Research
|
Sydney

05 Nov

Lam Research

Sydney

The group you'll be a part of The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives. Position Summary The OT Systems Administrator administers, maintains, secures and supports Operational Technology systems and infrastructure used in Lam manufacturing and cleanroom environments. The role ensures OT services remain available, reliable, secure, compliant and operationally ready. OT Systems and Infrastructure Administration
- Administer, configure, monitor and maintain OT systems and infrastructure supporting manufacturing and cleanrooms.
- Manage OT endpoints, operating systems, applications, equipment servers, shared computers, scanning stations, network connectivity, storage and related infrastructure.
- Perform system installation, configuration, upgrades, preventive maintenance, performance monitoring and technical troubleshooting.
- Maintain system availability and reliability to minimize disruption to manufacturing operations. Manufacturing and Cleanroom Operational Support
- Provide day-to-day technical support for OT systems used in manufacturing and controlled environments.
- Diagnose and resolve hardware, software, operating system, network and infrastructure issues.
- Support break-fix activities and high-priority P1/P2 incidents, including onsite or after-hours support when operationally required.
- Work with Manufacturing and Engineering to ensure OT infrastructure is ready for production needs.
- Identify recurring issues and implement corrective and preventive improvements. OT Cybersecurity and Compliance
- Ensure OT systems comply with Lam Information Security policies,



standards and OT security requirements.
- Coordinate and execute security patching, vulnerability remediation, endpoint protection, system hardening and cybersecurity certification activities.
- Support security assessments, audits, risk reviews, security exceptions and remediation plans.
- Monitor the OT security posture and address identified security and compliance gaps.
- Ensure only approved and appropriately certified OT devices are introduced into controlled manufacturing, cleanroom and laboratory environments. OT Asset and Lifecycle Management
- Maintain accurate hardware, software, ownership, location and cybersecurity certification records for OT assets.
- Manage the OT asset lifecycle from procurement and staging through deployment, operation, refresh, retirement and disposal.
- Identify aging, obsolete or end-of-support systems and coordinate replacement or risk remediation.
- Promote hardware and software standardization to improve security, reliability and supportability. Security Patching and System Maintenance
- Plan and perform periodic security patching and scheduled maintenance for OT systems.
- Review patch requirements, validate system readiness, coordinate production windows, execute phased deployment and monitor compliance.
- Troubleshoot unsuccessful patching, reboot, agent-health or system-compliance issues.




- Coordinate with regional and global OT teams to achieve security and patching targets while minimizing operational impact. OT Infrastructure Deployment and Project Support
- Plan, configure, test and deploy OT systems and infrastructure for manufacturing expansion, cleanroom changes, new equipment and business projects.
- Support requirements gathering, architecture and governance review, implementation, transition to operations and sustainment.
- Coordinate technical dependencies with Manufacturing, Engineering, GIS, Information Security, Architecture, vendors and technology owners.
- Ensure current OT solutions are secure, supportable, standardized and aligned with Lam requirements. Incident Management and Troubleshooting
- Respond to OT incidents and service requests that affect manufacturing operations.
- Perform structured root-cause troubleshooting across hardware, software, operating systems, network connectivity and supporting infrastructure.
- Escalate complex issues and coordinate resolution with global support teams, vendors or technology owners.
- Document recurring problems, resolutions and lessons learned to strengthen operational support. Documentation, Standards and Governance
- Develop and maintain OT standard operating procedures, work instructions, system configurations, operational procedures and support documentation.
- Follow OT security, change management, architecture, certification and operational-governance requirements.
- Maintain records required for audit support, troubleshooting, knowledge transfer and business continuity.
- Promote consistent OT processes and standards across supported environments. Monitoring, Reliability and Continuous Improvement
- Monitor OT infrastructure health, performance, availability, capacity and security post

📌 Manufacturing IT System Support (Sydney)
🏢 Lam Research
📍 Sydney

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