Job Description
Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch
- we’d love to discuss how Ebury can accelerate your career so you can shape the future. Senior Operations Analyst Regional Operations Ebury Sydney Office
- Hybrid: 4 days in the office, 1 day working from home per week What you’ll do
- Reconciliation of client funds received across Ebury’s network of bank accounts, across all back office systems, in accordance with internal processes.
- Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs.
- Completion and verification of clients beneficiaries, in accordance with internal processes.
- Conduct post-payment investigations, following up with Ebury’s Liquidity Providers and Partner Banks until full resolution.
- Contact Ebury’s Liquidity Providers and Partner Banks to ensure transaction queries are prioritized and incidents are investigated promptly.
- Conduct updates and 4-eyes controls on client information as part of Ebury’s Ongoing Due Diligence, adhering to the relevant processes and procedures.
- Review of transactions and 4-eyes approval subject to Financial Crime Screening review, adhering to established processes and procedures and escalating as appropriate.
- Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, in a manner appropriate to the nature of the query and the client in question.




- Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes.
- Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed.
- Support in the delivery of induction training for new starters as well as continue to support colleague learning and development.
- Resolve day-to-day issues arising during daily processes, and escalating more complex challenges via the appropriate channel.
- Support in ad-hoc projects within the department and wider business, as required.
- Contribute constructive feedback on processes, with the aim of improving efficiency, service, and/or risk
- Adhere to all internal policies, processes and procedures.
- Quality standard, dealing with substandard work productively & constructively.
- Uphold and reinforce company and departmental values.
- Ability to consistently meet Quality KPI's / SLA’s as determined by the role.
- Help all analysts to understand accountability and importance of owning outputs.
- Takes responsibility and ownership of any allocated workload and takes accountability for the output of team members needing support. What you’ll need
- Understanding of the main FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward, and the cash movements associated with these.




- Advanced knowledge of low and high-value payment clearing schemes in the different jurisdictions in which Ebury operates.
- Advanced knowledge of SWIFT in a cross-border payments context, including MX and MT message types.
- Strong communication skills, both verbal and written
- Highly empathetic, with strong active listening skills
- Understanding of fraud risks present in a payments environment, including red flags and indicators of suspicious or concerning activity.
- Understanding risks relevant to the payments and FX market, and the red flags that are indicators of these.
- Client-oriented and service-driven, with the willingness to go the extra mile to exceed client expectations.
- Proactive, with the ability to work effectively within a fast-paced and high pressure environment.
- Highly organised, with the ability to work to deadlines, multi-task, and prioritise and re-prioritise workload as needed.
- Diligent, with excellent attention to detail.
- Effective critical thinking skills, with the ability to find solutions to problems independently.
- Co-operative, and comfortable working in a team setting.
- Curious and engaged, takes ownership of own learning journey by asking questions and seeking out new information.
- Adaptable, with the ability to cope with changing products, processes and procedures.
- Motivated and driven, with a desire to make Ebury a success.
- Experience with the FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward, and the cash movements associated with these will be considered. Skills
- Proactive problem solver who takes immediate ownership of daily operational bottlenecks and independently resolves or escalates complex issues.
- Collaborative team player, with the energy to support team cohesion and m

📌 Senior Operations Analyst (Sydney)
🏢 Ebury
📍 Sydney