Job Description
The Company/n /n Our client is a well-established government organisation dedicated to delivering exceptional customer experiences and making it easier for people to access essential government services./n /n /n They are seeking an enthusiastic and motivated Senior Call Centre Representative to join their dynamic, high-performing team in this exciting contract opportunity. The role will run from 23 November 2026 to 31 December 2026 and is based in Parramatta./n /n Please note: successful candidates will work Monday to Friday, 8:30am to 5:00pm, with a 50% hybrid working arrangement./n /n /n The Job/n /n Reporting through to a Team Leader, you will be responsible for the following duties:/n /n /n
- Respond to customer enquiries via phone, email, and online channels. /n
- Investigate Portal issues and determine next steps. /n
- Provide accurate information and guidance on planning processes. /n
- Escalate complex matters and ensure timely follow-up. /n
- Support customers with Portal and general planning enquiries. /n




- Triage calls, emails, and webforms for resolution or escalation. /n
- Liaise with internal teams and other agencies to verify information and assist customers. /n /n You/n /n To qualify for this chance, you must have experience in the following areas and possess the personal qualities below:/n /n /n
- Minimum of two years’ experience in a contact centre environment. /n
- Experience within the government sector is desirable. /n
- Strong written and verbal communication skills. /n
- Ability to work across multiple systems simultaneously. /n
- Excellent customer service skills and a high level of attention to detail. /n /n

How to apply
/n /n Our client is seeking candidates who can join their team immediately. To apply, please submit your application via the relevant job board./n /n /n Please note that only shortlisted candidates will be contacted.

📌 Senior Call Centre Representative | NSW Government (Sydney)
🏢 SB Recruitment
📍 Sydney