Roster: Initial 3-month casual duration with potential to move permanent direct with the client | Working Monday to Friday, 9.00 am to 5.00 pm (Once Permanent with client potential to shift to Tuesday to Saturday 8.00 am to 4.00 pm) with 2-days WFH Flexibility once permanent.
Location: Northgate, QLD
Duties & Responsibilities
Using internal customer and operations systems to process email requests efficiently (Salesforce)
Dealing with complaints regarding services and providing solutions
Booking ad-hoc, urgent or scheduled services within customer contracted timeframes
Updating services with new information
Skills & Experience
Experience with Office 365 suite (Word, Excel, Outlook), previous contact centre experience (Essential)
Salesforce (CRM), similar transport, logistics or supply chain systems (Desirable)
Effective processor who thrives on growing their skills and boosting output
Ability to work autonomously and as part of a team
Good work ethic & Commitment to safety
High attention to detail, Customer focussed, Patient and resilient
Looking for a role for long term stability
About the company Category 5 Labour Management is an Australian owned success story, a leading provider of full-service labour management solutions, supporting the local communities in which we operate and the people within them.
With our commitment to achieving a diverse workforce, we strongly encourage Female, Aboriginal and Torres Strait Islander applicants.
Competitive hourly rate + super
Monday to Friday, 9.00 am to 5.00 pm with WFH Flexibility
📌 Customer Service Officer (Brisbane)
🏢 Category 5 Labour Management
📍 Brisbane
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