Islamic College of Melbourne – Tarneit VIC

The Islamic College of Melbourne (ICOM) is a thriving F-12 College in Tarneit, committed to excellence in education within a strong values-based environment. We are proud of our welcoming community, our focus on nurturing young minds, and the positive culture we foster among students, families and staff.

We are an inclusive school and welcome applications from individuals of all backgrounds who are passionate about providing exceptional customer service, building positive relationships and contributing to a supportive school community.

We are currently seeking a friendly, organised and enthusiastic Accounts Receivable Officer to join our Finance team.

About the Role As an Accounts Receivable Officer at ICOM, you will play an important role in supporting our College community by providing friendly, professional and efficient financial services to parents, guardians and students.

As a key point of contact for families, you will assist with school fee enquiries, payment arrangements and account-related matters, ensuring that every interaction is handled with care, professionalism and understanding.

Working collaboratively with our Finance team, you will also support the day-to-day accounts receivable functions of the College, including processing payments, maintaining accurate financial records and following up outstanding accounts.

This role is ideal for someone who enjoys working with people, has strong communication and organisational skills, and takes pride in delivering excellent customer service while maintaining accuracy and attention to detail.

We Are Looking for Someone Who:

Has excellent customer service and interpersonal skills,



with the ability to build positive relationships with parents, guardians, students and staff

Communicates confidently and professionally, both in person and over the phone

Can respond to financial enquiries and concerns with patience, empathy and discretion

Has strong organisational skills and excellent attention to detail

Can confidently manage school fee payments, invoicing and account enquiries

Is comfortable following up outstanding accounts in a professional, respectful and sensitive manner

Can maintain accurate financial records and process transactions efficiently

Has solid problem-solving skills and the ability to manage competing priorities

Works collaboratively and contributes positively to a supportive team environment

Demonstrates professionalism, integrity and confidentiality when handling sensitive financial information

Key Responsibilities

Provide friendly and professional customer service to parents, guardians and students regarding school fees, payment options and account enquiries

Assist families with understanding their fee statements, account balances and payment arrangements

Process school fee payments through various payment methods, including the parent portal, EFTPOS and bank transfers

Prepare and issue invoices, fee statements and payment reminders





Follow up outstanding accounts and work with families to facilitate timely payment and resolve account-related concerns

Maintain accurate and up-to-date financial records within the College's accounting system

Respond to enquiries and resolve payment discrepancies in a professional and timely manner

Assist with financial reconciliations, banking and ad hoc reporting

Maintain organised electronic records, including scanning and filing financial documents

Provide administrative and financial support to other Finance team members as required by the Business Manager

Qualifications & Requirements

Previous experience in accounts receivable, finance administration or a similar customer-facing role (minimum of 2 years)

Strong customer service, communication and interpersonal skills

Proficiency in Microsoft Office applications, particularly Outlook, Word and Excel

Excellent attention to detail and the ability to meet deadlines

Ability to work independently and collaboratively as part of a team

Experience with Synergetic and/or SEQTA software is advantageous

Current Working with Children Check

A commitment to the values and ethos of the College

Culture People enjoy working at ICOM because the community is genuine, the support is real, and the work matters.

Our Finance team plays an important role in supporting the College's daily operations and maintaining positive relationships with our families. We value teamwork, professionalism and a welcoming approach to every interaction.

With a solid focus on staff wellbeing and a positive workplace culture, ICOM provides an environment where staff feel supported, value

📌 Accounts Receivable Officer (Melbourne)
🏢 Islamic College of Melbourne
📍 Melbourne