Talent International

is currently recruiting for multiple

Call or Contact Centre Operator s

to work for an

NSW Government call centre

based in Newcastle . The positions are full-time contract roles initially

6-month contracts

with the view to be extended and are paying

$37.50 per hour plus superannuation.

Start Date: 27/11/2026

The successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays.

The successful contractors will be placed on a 2 week rotating roster - they will work the same shift for a 2 week period and will then transition to another shift.

They will never work the same shift for 2 consecutive rosters.

Contractor Central Typically roster an early start shift (e.g. 7am start) , then a mid-shift (e.g. 9 - 10am start) , then a late shift (e.g. 11am start)

We are looking for an experienced contact centre operator who has an extensive background in customer service, preferably within a call centre environment.

Key Responsibilities:

Respond to enquiries from customers on a wide range of matters and provide timely, accurate,



and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.

Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.

Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.

Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.

Provide a range of administrative and support services.

Eligibility to work full-time in Australia.

Previous experience in customer service is ESSENTIAL.

Must be confident working in a high-volume call centre setting.

Available to commence immediately.

Salesforce experience is preferred but not essential.

Government call centre experience is a bonus.

📌 Call or Contact Centre Operator (Newcastle)
🏢 Talent
📍 Newcastle