About the opportunity Central Coast Air Conditioning is seeking a motivated and organised individual with effective communication skills to join our Fountaindale office,managing in-house sales, estimating, and customer support.

This varied role involves assisting customers with their enquiries, preparing quotes and following up to help our clients find the right air conditioning solutions. You'll also be working with clients who have received recommendations from our service team for system upgrades or replacements, providing further advice and assisting them with their options.

We are looking for an individual who thrives on communicating with clients, building robust relationships, and delivering exceptional customer service, with a genuine commitment to ensuring a positive experience throughout the sales process.

The ideal candidate

will be confident engaging with clients over the phone, proactive in following up enquiries and quotes, and comfortable taking the initiative to contact clients by phone rather than relying solely on email communication or waiting for customers to initiate contact.

If you enjoy guiding clients through their options and achieving sales results through a professional, customer-focused approach, we would love to hear from you.

What you will be doing: Assist residential and commercial clients with their air conditioning enquiries, providing product advice and recommending suitable solutions.

Using Groundplan software and approved pricing methods to prepare accurate and competitive quotes for new installations based on plans, and system replacements using information and photos provided by clients, our onsite Sales Estimator and service team.

Guide clients through their product options,



providing recommendations and indicative pricing.

Proactively follow up enquiries and quotes by phone, including those prepared by our onsite sales team, to discuss quotes, answer questions, address concerns and ensure clients feel confident throughout the sales process. Escalating any technical, pricing or client concerns when required and ensure all work meets company and industry standards.

Negotiate within approved pricing limits and confidently follow up with clients to secure sales.

Accurately record all client communications, decisions, quotation updates and scheduled follow up actions in AroFlo.

Obtain written quotation approvals from clients, coordinate bookings and scheduling for site inspections and installations, prepare sales invoices and ensure complete handovers to the installation teams.

Follow up with clients by phone after installation to ensure their satisfaction and encourage them to share their experience through a Google review.

What success looks like: You will be successful in this role if you:

Genuinely enjoy communicating with clients and building strong relationships by phone.

Take pride in assisting clients and knowing you've helped improve the comfort and value of their property.





Are confident discussing pricing and converting quotes into sales while respecting client’s budgets and maintaining approved pricing, particularly during peak periods.

Demonstrate sound judgement in resolving client enquiries independently and recognising when matters require escalation.

Balance exceptional customer service, sales results, and accurate administration.

Experience in sales administration, customer service, estimating, quotation coordination or a trade-related business will be highly regarded.

Air conditioning experience is desirable but not essential. We value effective communication skills, proactive sales follow-up, attention to detail and a willingness to learn technical products and systems.

What we are looking for: This role is for an experienced Sales Administrator & Estimator.

Sales or estimating experience required - Air Conditioning or trade industry experience highly regarded.

High attention to detail and organisational skills.

A proactive attitude, with the drive to meet deadlines, KPI's and achieve sales goals.

What we offer: A quarterly KPI bonus following probation, based on quotation accuracy, completed follow-ups, record keeping, pricing compliance and handover quality.

Support from our experienced office and service teams.

Training in our products, quoting methods and CRM systems, including AroFlo, Groundplan and Podium.

An opportunity to make a meaningful contribution to the business through your organisation, customer service, and proactive sales follow-up.

Required licences & certifications: Driver's Licence

Construction White Card

HVAC industry certifications and licences - desirable, though not essential.

Most importantly, we want someone who takes pride in their wor

📌 Sales Administrator (Gosford)
🏢 Central Coast Air Conditioning
📍 Gosford