Casual Staff (Potential for Leadership Role) – Hologram Zoo Brisbane Hologram Zoo is like a real zoo except all of the animals are made of laser light. Customers walk around and play with the animals, but their hands go straight through them. The role involves weekend work and school holiday shifts, with additional hours available during peak periods. The venue operates Saturdays and Sundays and daily during school holidays.
Key responsibilities
Greet and assist guests with ticketing, check-in, and enquiries in a friendly and skilled manner
Clearly explain the experience and support families and children during their visit
Follow mandatory upselling processes, including birthday promotions and approved sales scripts
Operate venue equipment and assist with session flow and crowd management
Maintain cleanliness and presentation of the centre throughout the day
Follow opening/closing procedures and report any issues or hazards
Escalate complaints, refunds, and technical issues to management
Work safely, follow procedures, and maintain a positive team attitude
About you
Friendly and engaging customer service skills
Clear and well-mannered communication
A positive, humble, and team-focused attitude
Confidence handling money and basic transactions
Ability to stay calm and work efficiently during busy periods
Initiative to identify and complete tasks without being prompted
A Blue Card or ability to obtain one
About us Hologram Zoo is a venue where customers experience interactive holographic animals made of laser light. Staff may also have opportunities to progress into broader roles within the company.