Branch Manager - Housing & Tenancy Services (East Maitland)

Looking for a leadership role where you can support your team, improve housing outcomes and make a real difference across the Hunter region?

About Us

Home in Place is one of Australia's largest not-for-profit community housing providers. We believe everyone deserves access to safe, affordable housing and we're committed to supporting our tenants to sustain their tenancies and thrive in their communities.

The Role

Based in East Maitland, you will lead a high-performing team responsible for delivering tenancy and property management services across the Hunter region.

This is a rewarding leadership opportunity where you'll provide operational oversight, mentor and develop team members, and ensure quality service delivery for tenants and stakeholders.

Working closely with internal teams and community partners, you'll drive positive tenancy outcomes while fostering a collaborative and customer-focused branch culture.

Key responsibilities include:

- Leading, coaching and developing a team of housing professionals
- Managing day-to-day branch operations and service delivery
- Monitoring branch performance including tenancy outcomes, arrears and vacancies
- Supporting a positive and customer-focused team culture
- Managing workloads, resources and operational priorities
- Building and maintaining strong relationships with local stakeholders and community partners
- Identifying opportunities for continuous improvement
- Ensuring compliance with relevant legislation, policies and organisational requirements





About You

You are an experienced leader who is passionate about supporting people and creating positive community outcomes.

You'll bring:

- Experience leading teams within community housing, social housing, property management or a related sector
- Strong knowledge of tenancy management practices and housing legislation
- Demonstrated experience managing team performance and operational outcomes
- Strong communication, coaching and stakeholder engagement skills
- Well-developed problem-solving and conflict resolution abilities
- The ability to support, motivate and develop staff
- Current Driver Licence

What You'll Get

- Permanent full-time position at our East Maitland Office
- SCHADS level 6 and not-for-profit salary packaging benefits
- Versatile working arrangements, including monthly RDO options
- Paid Birthday Leave
- Annual training allowance and paid study leave
- Discounted gym membership (Fitness Passport)
- Free, confidential Employee Assistance Program (EAP)
- Supportive, values-driven team culture
- Opportunity to lead a committed regional team
- Meaningful work that helps create positive housing outcomes within your community

Our Commitment

Home in Place values diversity and inclusion and welcomes applications from people of all backgrounds. If you require adjustments during the recruitment process, please contact our Recruitment Team and we'll work with you to meet your needs.

Home in Place is committed to maintaining the highest standards of child safety and protection.

📌 Branch Manager (Maitland)
🏢 Home in Place
📍 Maitland