Desktop Level 2 Consultant – Onsite Role (5 Days) Location:
Brisbane CBD
Company:
Ethan Global
Ethan is one of Australia's largest privately‑owned service providers in the ICT industry. We’re known for our entrepreneurial spirit, can‑do culture, and unwavering commitment to innovative thinking and best‑in‑class service delivery.
We are currently seeking a motivated and experienced
Desktop Level 2 Consultant
to join our dynamic team. This is an onsite role, five days a week, where you’ll be working directly with users to resolve technical issues and help drive excellence in service delivery.
Key Responsibilities
Provide Level 1 and 2 technical support both over the phone and face‑to‑face
Mentor and train Level 1 Helpdesk staff
Troubleshoot and resolve issues across the Microsoft technology stack
Deploy and reimage laptops, ensuring effective setup and handover to users
Deliver outstanding customer service with clear and professional communication
Essential Skills & Experience
Proven experience in a service desk environment resolving Level 1 & 2 issues
Microsoft tech stack, intune/sccm, AD, O365, MSteams
Experience working in large enterprise environments
Strong technical troubleshooting and problem‑solving skills
Excellent interpersonal and communication skills – must be confident working face‑to‑face with users
Proactive attitude with a genuine passion for helping people
Microsoft Office (2003–2010), MS Exchange, MS System Center
Cloud & Endpoint Management:
Intune, Azure
Hardware Support:
PCs, printers, and peripherals
Network Admin Experience
is highly regarded
Why Join Ethan? At Ethan, you’re not just a number — you’re part of a close‑knit team that values collaboration, innovation, and growth. If you’re ready to step into a challenging and rewarding role where your skills will be recognised and your potential developed, we’d love to hear from you.