We're looking for a friendly, organised and proactive person to join our growing digital marketing agency in a hybrid customer experience and marketing support role. This is a great opportunity for someone with strong communication skills who enjoys helping customers and has an interest in digital marketing, ecommerce and technology. What you'll be doing
Answering inbound customer service calls for ecommerce brands Helping customers with orders, deliveries, returns and product enquiries Managing customer support tickets and following up on outstanding issues Assisting with Shopify website and product updates Scheduling social media content and preparing easy Canva designs Supporting email marketing campaigns and other digital marketing activities Helping our team with general marketing administration What we're looking for
Excellent spoken and written English A friendly,
confident and professional phone manner Strong organisation and attention to detail Comfortable learning new software and systems An interest in digital marketing and ecommerce Ability to work independently from home Previous customer service experience preferred Experience with Shopify, Canva, Gorgias or email marketing platforms would be an advantage, but isn't essential. The opportunity
Part-time remote contract role Approximately 20-30 hours per week initially Australian business-hours availability for agreed customer support coverage Flexible marketing tasks around customer service commitments Opportunity to learn and grow within a digital marketing and technology agency We're more interested in finding someone with the right attitude, communication skills and willingness to learn than someone with years of marketing experience.